2111bd Privacy Policy

2111bd is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") defines how 2111bd collects your personal information, how it is used, how long it is retained, and under what circumstances it may be shared with third parties.

By using our services through the 2111bd website, mobile platform, or any digital channel, you are considered to have agreed to the terms of this privacy policy. If you object to any part of this policy, please refrain from using our services and contact us for assistance.

This policy may change from time to time. For any significant changes, we will notify you through the platform and publish the updated version on this page.

1 Types of Information Collected

We may collect the following types of information during account registration, financial transactions, and use of services on the 2111bd platform:

• Identity Information: Full name, date of birth, national ID number (where applicable), photograph.
• Contact Information: Mobile number, email address, current address.
• Financial Information: bKash, Nagad, or Rocket mobile banking account details (full account numbers are never stored), transaction history.
• Technical Information: IP address, browser type and version, operating system, device identification number, login session duration.
• Usage Information: Preferred games, betting history, session duration, navigation patterns across different sections of the platform.
• Communication Information: The content of your conversations with our support team via live chat or email.

2 How We Collect Information

We collect information in the following ways:

• Information You Provide Directly: Information you give when filling out a registration form, during the identity verification process, or when contacting us.
• Automatically Collected Information: Technical information collected automatically through cookies, pixel tags, and server logs while you use the platform.
• Information from Third Parties: Confirmation data received through identity verification services or payment processors.

3 Why We Use Your Information

2111bd uses your personal information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account and providing uninterrupted access to all platform features.
• Identity Verification: Completing the KYC (Know Your Customer) process to prevent fraud, money laundering, and other financial crimes.
• Financial Transaction Processing: Completing deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Security: Detecting unauthorized access, suspicious activity, and misuse of the platform.
• Responsible Gaming: Monitoring excessive gambling behavior and providing support when needed.
• Legal Compliance: Storing and providing information required under applicable laws and regulations.
• Service Improvement: Analyzing your experience to further improve the platform.

4 Policy on Sharing Information with Third Parties

2111bd does not sell your personal information to any third party for commercial purposes. However, information may be shared on a limited basis in specific circumstances:

• Payment Service Providers: Necessary information is provided to complete transactions through bKash, Nagad, and Rocket.
• Identity Verification Services: Necessary information may be provided to verification agencies to complete the KYC process.
• Legal Authorities: Relevant information may be provided to the appropriate authorities in response to court orders, legal obligations, or government directives.
• Technology Partners: Technology companies that assist in operating the platform, who work under strict confidentiality agreements.
• Fraud Prevention: Information may be shared with relevant authorities for the investigation of serious fraud or financial crimes.

Outside of the above cases, we do not provide your personal information to any third party without your prior consent.

5 Security Measures

2111bd has implemented industry-standard security measures to keep your personal and financial information safe:

• SSL Encryption: All data sent to and from our platform is encrypted using SSL (Secure Sockets Layer) technology.
• Data Storage Security: Stored data is kept on secure servers, with multiple layers of security to prevent unauthorized access.
• Access Control: Only authorized personnel are granted access to your information for specific, necessary purposes.
• Regular Security Reviews: Our systems undergo regular security testing.
• Password Protection: Passwords are never stored in plain text — only encrypted hashes are stored.

You also play an important role in your account's security. Please use a strong password, do not share your login details with anyone, and report any suspicious activity to our support team immediately.

6 Data Retention Period

2111bd retains your personal information only for as long as it is necessary:

• All account and transaction data is retained while your account is active.
• Even after an account is closed, certain financial information may be retained for the period required by applicable law due to legal obligations.
• Some information may be retained securely for an extended period for fraud prevention purposes.
• Information retained for marketing purposes will be deleted upon your request.

7 About Our Use of Cookies

The 2111bd platform uses cookies to improve the user experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for core platform functions, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection and other personalized settings.
• Analytics Cookies: Used to understand how you use the platform, which helps us improve our services.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some platform features to stop working.

8 Your Rights Over Your Information

As a user of 2111bd, you have the following rights:

• Right of Access: The right to know what information we hold about you and to request a copy.
• Right to Rectification: The right to request correction of any inaccuracies in your stored information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for marketing purposes.

To exercise these rights, contact our support team via live chat or email. We will process your request as quickly as possible.

9 Protection of Minors' Information

2111bd provides services only to persons aged 21 or older. We do not knowingly collect personal information from persons under the age of 21. We verify age during account registration, and if it becomes known that a minor's information has been collected by mistake, it will be deleted immediately.

If you believe an underage person has registered on our platform, please notify our support team immediately.

10 How Policy Changes Are Handled

2111bd may update this privacy policy from time to time. When changes are made:

• The updated version will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, we will send a notification to your registered mobile number or email.
• If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy.

You are advised to review this policy regularly so that you remain informed about the latest information.

11 Links to Other Websites

Our platform may contain links to third-party websites. 2111bd is not responsible for the privacy practices of these external sites. Please read the privacy policy of any third-party site before visiting it.